Contact us

Contact us
I can’t remember my password and log in details, how can I access my account?

Don’t worry if you can’t remember your password or log in details, if you’re having issues logging into your account simply click the forgotten password link on the log in page or get in touch with our support team via email [email protected] or via LIVE CHAT. They’ll verify your details (we always keep your account secure) and will then be able to help you log back into your account.

Is the casino licenced and regulated?

Yes - We’re fully licenced and regulated casino under the laws of Curaçao, with registration number 152125

When is Spin Samurai casino open?

At Spin Samurai casino we understand that our players live busy lives and so our gaming experience never stops, we’re open 24/7 so that you can access and play the very best online casino games whenever you want.

What payout ratios are offered on games at Spin Samurai casino?

We’re passionate gamers ourselves and we understand the excitement of winning so we’ve worked hard to provide a fair gaming experience for all of our players that offers regular rewards. The odds of landing a win are different for each game and you can see full payout ratios for most games by clicking on the paytable or information icon. We’re a fully licenced and regulated casino (under the laws of Curaçao, with registration number 152125) and this means that we comply with the strictest gaming regulations guaranteeing fair payout ratios which are regularly checked and independently verified. 

I want to test the games before I play for real money, is this possible?

Absolutely! Opening a demo account is quick and easy and you can complete your registration in minutes. This will give you full access to  outstanding casino games which you can play for demo credits. When you’re ready to play for real money, simply upgrade your account and get gaming.

What happens to my data when I join Spin Samurai casino?

We take privacy and player welfare very seriously at Spin Samurai and we never share your data with any third parties. We only use your data to provide you with games and promotional material from Spin Samurai casino and we encrypt all of our servers using advanced Secure Socket Layer (SSL) encryption technology for added peace of mind. Our data storage facilities are also constantly monitored by our IT pros to ensure the highest level of protection against cyber threats.

I’m ready to fund my account, what payment methods do you support?

We have a wide range of secure, flexible payment methods to suit all types of preferences. We know that what works for one player may not work for another so have added support for a huge array of bank, e-wallet, transfer and virtual payment options including: Credit Card, Skrill, Neteller, Paysafecard, iDebit, Instadebit, NeoSurf, Online Bank Transfer, Bank Transfer, Trustly, NeoSurf, EcoPayz, Coinspaid

I am taking a break from gaming, how can I shut my Spin Samurai account?

Closing your Spin Samurai account is quick and easy and our support team will walk you through each step of closing your account. Simply contact our team at [email protected] or via LIVE CHAT and make sure you have your account details so they can process your request.

Does Spin Samurai support responsible gaming options?

We’re committed to ensuring that players can enjoy a safe, responsible gaming experience at Spin Samurai and we want your play to be fun. We understand that a small percentage of players struggle with understanding when to stop and we offer a number of supportive measures for these players including a cooling off period, self-exclusion, alerts and notifications and account closures. For full details of all of these measures, please visit our Responsible Gaming page or contact our friendly support team.

Does Spin Samurai offer a Welcome Bonus deal?

Yes – All new players at Spin Samurai instantly qualify for our Welcome Bonus as soon as they open an account and we also automatically enter then into our exclusive Loyalty Programme. You’ll enjoy Three big Wellcome Bonuses worth up to €800 on your first three deposits plus 75 FREE spins to help ignite your gaming and rev your jet engines so you can strive to bigger rewards. For full details on our Welcome Bonus and other regular promos, visit our Bonus page now.

How does the Loyalty Programme work?

Our Loyalty Programme has two sides, Samurais and Ninjas, each of them has seven different tiers to cater for everyone from the absolute beginner to the most experienced high roller. Each level of reward, from Wooden Sword right the way up to the highest Shogun or Jonin level, is packed with special rewards, bonuses and exclusive offers. Check out our Loyalty page for more info.

How many games does Spin Samurai offer?

We have over 2000 premium casino games at Spin Samurai including online slots, table games, video poker, Live Casino titles and more. We have partnerships with some of the best gaming studios on the planet so we offer the latest and great games from iconic names like Netent, Quickfire, iSoftBet, Evolution Gaming, EGT, Pragmatic Play, Amatic, BGaming, BetSoft, Thunderkick and more.

Can I play on my mobile?

Absolutely! All of our games have been tested and trialled on iOS and Android devices so you can enjoy all of your favourite games wherever you go and whenever you want. Play on the train, during your lunch break, in the bath or even on holiday, with our fully mobile site you have the freedom to play as you choose.

Does the casino offer tournaments?

We sure do, you can see a full line-up of all of our upcoming tournaments on our Tournament tab in the casino lobby, check it out today and get involved.

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