FAQ

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I have forgotten my password or username; can I still log in to my account?

If you have forgotten your username or password don’t worry, your account will remain secure. To get access to your account again, simply contact our support team who will verify your identity before helping you log back in. You can update your password again to something more memorable once you’ve logged in.

What are the casino’s opening hours?

Spin Samurai doesn’t have set opening hours for the simple reason that we’re open 24/7. You can play at a time that suits you, day or night.

Can you tell me what my odds of winning are?

Your chances of winning at any one game varies from game to game as the probability ratio can vary. For example, your odds at Roulette may be different from your odds at online slots. To make it easier to know your exact chances of winning, many of our games display probability ratios in game, simply look for the (i) information symbol for more details. As a fully licensed and regulated casino all of our games are independently verified regularly to ensure the highest possible rations and that players are treated fairly. You can learn more about the independent verification process on the CURACAO Gaming Authority website.

Does Spin Samurai offer demo accounts?

Yes, if you’d like to try playing with a demo account before playing for real money, simply open a demo account and try demo-mode!

Is my data security at Spin Samurai?

Absolutely, we never share your data with any third party, and we used advanced, cutting-edge digital encryption technology across the entire casino to ensure your playing environment is safe, secure and protected. We only ever use your data to provide you with exclusive, relevant Spin Samurai offers and promotions that we think will help improve your gaming experience with us.

What banking methods does the casino offer?

We’ve introduced a wide range of payment methods at Spin Samurai which provide flexibility and security so that our players can do their banking in a way that suits them. We currently support the following payment methods: Credit Card, Skrill, Neteller, Paysafecard, iDebit, Instadebit, SOFORT Banking, Virtual Card Payouts, NeoSurf, Online Bank Transfer, Zimpler, Bank Transfer, Trustly and iDEAL.

We introduce new payment methods regularly to help ensure that our players enjoy the smoothest, most efficient banking experience possible, so check back regularly to see new options added.

How long does it take for withdrawals to be processed?

Unlike some other online casinos, you won’t have to wait to get your winnings at Spin Samurai. As long as you’ve completed wagering requirements, you can withdraw your winnings instantly using one of our safe, secure banking methods detailed above.

How can I close my account?

If you’d like to close your account, either temporarily or permanently, simply contact our support team who will be able to help securely terminate or suspend your account.

Does the casino offer any responsible gaming solutions?

We understand that a very small proportion of players can find it difficult to stop playing online and we take our responsibility to help players like these seriously at Spin Samurai. We want to ensure that playing at our site is fun, exciting and rewarding and we have a number of initiatives to support players who struggle with playing too much. We detail these options in-depth on our Responsible Gaming page and they include preferences for self-exclusion, a cooling off period, instant notifications and alerts when limits are reached, online support staff and more.

How much is the Welcome Bonus worth and how do I claim it?

Our Spin Samurai Welcome Bonus package has three bonuses for deposits and additional bonuses for loyalty levels. 

1) First deposit bonus -  Luck of the Lotus Flower Bonus

This bonus is available once on your first deposit.

We will add 60% of your first deposit as a bonus to your account, up to a maximum amount of NZ$150.

2) Second deposit bonus -  Prosperity of Shuriken Bonus

This bonus is available once on your second deposit.

We will add 50% of your second deposit as a bonus to your account, up to a maximum amount of NZ$300.

And additional 25 Free Spins on Deep Sea or Four Lucky Clover (BGaming) slot games.

3) Third deposit bonus -  Fortune of the Crane Bonus

This bonus is available once on your third deposit.

We will add 40% of your third deposit as a bonus to your account, up to a maximum amount of NZ$750.

And additional 50 Free Spins on Deep Sea or Four Lucky Clovers (BGaming) slot game.

Also player gets additional bonuses and free spins on each level of the loyalty program. For detailed information see the Bonus terms and conditions page.

Complaints

If you're experiencing any issues with Spin samurai casino with regards to your payments, bonuses, responsible gaming limits, etc feel free to contact our Support team at any time! We will do our best to resolve any issues you might have.

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